Return and refund policy

Return and Refund Policy

Effective Date: August 31, 2026

COMPANY NAME: Peixian Juzhimei Network Technology Co., Ltd.

COMPANY ADDRESS: No. 5-16, Hanba Community, Hanyuan Subdistrict, Pei County, Xuzhou City, Jiangsu Province, China

Objectmonday® is owned and operated by Peixian Juzhimei Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Peixian Juzhimei Network Technology Co., Ltd.

At Objectmonday®, we want you to feel confident when purchasing home essentials, organization solutions, kitchen accessories, cleaning tools, and other household products through objectmonday.com.

This Return and Refund Policy explains the eligibility requirements, procedures, shipping responsibilities, and refund process applicable to purchases made through our website.

1. Return Period

We offer a 30-day return policy. You have 30 days from the date your order is delivered to submit a return request.

Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

To begin a return, contact us before sending the product back:

Email: service@objectmonday.com

Please include your order number, the item you want to return, and the reason for the return.

2. Return Eligibility

To qualify for a return, the product must generally be:

  • Returned within 30 days after delivery

  • Unused, unworn, unwashed, and undamaged

  • In its original condition

  • In its original packaging, when reasonably possible

  • Accompanied by all accessories, manuals, parts, labels, and promotional items originally included

  • Supported by proof of purchase or a valid Objectmonday® order number

Products that have been used, altered, damaged after delivery, improperly installed, improperly cleaned, or returned with missing parts may not qualify for a full refund unless the product was originally damaged, defective, incorrect, or otherwise protected by applicable law.

3. Return Authorization

All returns require prior authorization from Objectmonday®.

To request authorization, email us with:

  • Your full name

  • Your order number

  • The name of the product

  • The reason for the return

  • Photographs or video if the product is damaged, defective, incorrect, or incomplete

If the return is approved, we will provide return instructions and the correct return address.

Please do not send returns to the company address listed at the top of this policy unless our customer service team specifically instructs you to do so.

Products returned without authorization or sent to an unauthorized address may be refused or may experience processing delays.

4. Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, incorrect, or incomplete order, contact us within 7 days after delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs or video showing the item and the problem

  • Photographs of the packaging and shipping label

  • Details of any missing parts or products

Do not dispose of the product or its packaging until we have reviewed your claim or confirmed that disposal is permitted.

After reviewing the claim, Objectmonday® may provide an appropriate resolution, including:

  • A replacement product

  • Replacement parts

  • Reshipment of a missing item

  • A partial refund

  • A full refund

  • Another remedy required by applicable law

5. Return Shipping

If you receive a damaged, defective, or incorrect item, Objectmonday® will cover the reasonable return shipping cost and provide return instructions.

For returns caused by a change of mind, ordering the wrong item, or other non-quality-related reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Please do not return any product without authorization. The correct return address will be provided after your return request is approved.

6. Return Packaging and Tracking

Customers are responsible for packing returned products securely to prevent damage during transportation.

When the customer is responsible for return shipping, we recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

Objectmonday® is not responsible for an unauthorized return or customer-arranged return that is lost, damaged, or delivered to an incorrect address before reaching the authorized return location.

This limitation does not apply when Objectmonday® provides the return label or arranges the return shipment.

7. Non-Returnable Products

The following products may not be eligible for return unless they arrived damaged, defective, incorrect, or are otherwise returnable under applicable law:

  • Gift cards

  • Personalized or custom-made products

  • Products marked as final sale when permitted by applicable law

  • Products that have been used, altered, or damaged after delivery

  • Products missing essential parts, packaging, or accessories

  • Personal-care or hygiene-sensitive products that have been opened, when permitted by law

  • Hazardous materials, flammable liquids, gases, or products subject to special shipping restrictions

Please contact us before purchasing if you are unsure whether a product is eligible for return.

Your mandatory consumer rights are not affected by these exclusions.

8. Exchanges

The fastest way to receive a different product is to request a return for the original item and place a new order after the return is approved.

If you received a damaged, defective, or incorrect item, contact us within seven days after delivery so we can review whether a replacement or exchange is appropriate.

Product exchanges are subject to availability.

9. Return Inspection

After an authorized return is delivered, we will inspect the product to verify its condition and eligibility.

We will notify you by email whether the return has been approved or rejected.

If a returned product shows use, damage, missing parts, unauthorized alteration, or another condition that reduces its value, we may reject the return or issue an adjusted refund when permitted by applicable law.

We will explain any deduction or rejection when notifying you of the decision.

10. Refunds

If your return is approved, the refund will be issued to the original payment method.

Approved refunds are generally submitted within 10 business days after the returned product has been received and inspected.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and display the refund.

Currency-conversion differences or third-party banking fees charged by your payment provider are outside our control and may not be refundable by Objectmonday®.

If more than 15 business days have passed since we approved your refund, contact us at:

Email: service@objectmonday.com

11. Partial Refunds

When permitted by applicable law, a partial refund may be issued if:

  • The product has been used beyond what is reasonably necessary to inspect it

  • The product has been damaged after delivery

  • Parts, accessories, manuals, gifts, or packaging are missing

  • The product was returned in a condition different from the condition in which it was delivered

  • The product’s value was reduced by improper handling, installation, cleaning, or storage

This section does not apply when the condition resulted from an original defect, shipping damage, incorrect item, or another issue for which Objectmonday® is responsible.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process the cancellation, but we cannot guarantee that an order can be canceled after it has entered processing, fulfillment, or shipment.

If an order is successfully canceled before shipment, the payment will be refunded to the original payment method.

After an order has shipped, it must be handled as a return under this policy.

13. Refused, Unclaimed and Undeliverable Packages

Customers are responsible for providing complete and accurate delivery information and for receiving or collecting their packages when required.

If an order is returned because it was refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer, contact us so we can review the circumstances.

Any approved refund may exclude non-refundable shipping expenses or additional carrier charges when permitted by applicable law.

If the delivery problem was caused by Objectmonday® or the carrier, we will provide an appropriate resolution.

14. Lost Packages

If tracking information shows no movement for an unusual period or you believe your package has been lost, contact us so that we can investigate with the shipping carrier.

A package marked as delivered will be reviewed based on the tracking information, delivery confirmation, shipping address, and carrier investigation.

If the carrier confirms that the package was lost before delivery, we may offer a replacement or refund.

15. Promotional Items and Gifts

If a returned order included a free gift, promotional product, or bundled item, the promotional item may also need to be returned.

If the promotional item is not returned, its stated or reasonable retail value may be deducted from the refund when permitted by applicable law.

This section does not limit remedies available for damaged, defective, incorrect, or incomplete orders.

16. Return Abuse and Fraud

Objectmonday® reserves the right to refuse a return or refund when there is reasonable evidence of:

  • Return fraud

  • Use of altered or false documents

  • Returning a product different from the product purchased

  • Intentional product damage

  • Repeated abuse of the return process

  • Unauthorized payment activity

Any such decision will remain subject to applicable consumer-protection laws.

17. Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory consumer right or legal remedy available in your country, state, province, or region.

If applicable law provides a longer return period, mandatory cancellation right, warranty, refund right, or other protection that cannot be waived, that legal protection will apply.

18. Policy Updates

We may update this Return and Refund Policy to reflect changes in our products, business practices, return procedures, or legal requirements.

The updated policy will be posted on this page with a revised effective date.

The policy in effect when your order was placed will generally apply to that purchase, except where applicable law requires otherwise.

19. Contact Us

For return, replacement, exchange, or refund assistance, contact us before sending any product:

Brand: Objectmonday®
Website: objectmonday.com
Email: service@objectmonday.com
Contact Phone Number: +1(934)943-4141
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Company: Peixian Juzhimei Network Technology Co., Ltd.
Company Address: No. 5-16, Hanba Community, Hanyuan Subdistrict, Pei County, Xuzhou City, Jiangsu Province, China